Return, Refund and Exchange
We try our best to provide as much information as possible to help you make informed decision before your purchase. We provide the measurements for each item to help you identify the right size. To ensure you receive the items in good order and condition, we carefully check each item before dispatch and packaged well to avoid damage during transit.
If you are not satisfied with what you received, we will accept return, refund and exchange reasonably. However, because of the nature of handmade goods and limited quantity, there could be circumstances we can’t fulfill your needs. We hope to seek your kind understanding in this matter.
Because of the nature of these items, we strictly can’t accept refund, returns and exchange for:
- Custom or personalised orders
- Items on sale
- Any worn, soiled, altered, washed, or customer-damaged items
- Item returned without attached tag, not in original packaging and condition
- Perishable products (like food or flowers)
- Digital downloads
- Masks or Intimate items (for health/hygiene reasons)
After we have confirmed your return, we will provide a Store Credit equivalent to the purchase price of each returned item. We do not provide cash refunds for return orders. The delivery fee, if any, won’t be refunded. Your return will be processed within 7 business days from when we receive it.
To be eligible for an exchange, please ensure you return the item in its original packaging, tag intact, unused, unwashed and unaltered within 7 days of purchase. If your desired item is out of stock, we will refund a store credit equivalent to the purchase price of the item.
We highly recommend you to return the item to us with a traceable mode of delivery. Non-traceable mode of returns will not be processed if they are not received.
It will take 7 business days to process the exchange from the date it is approved.
Once the refund is processed and approved, you will receive a Store Credit within 7 business days.
Delivery fee for returns and exchange will not be refunded.