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Privacy Policy

Your privacy is important to us. Please read through the following before providing us with any of your personal data. Your continued use of our website or any purchase of our products in any one of our stores constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Collection of Personal Data

Generally, Fashion Beyond Seasons collects Personal Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website in the following ways:

  • when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
  • when you interact with our customer service team, for example, via telephone calls, letters, face-to-face meetings and emails
  • when you use some of our services, for example, websites and apps including establishing any online accounts with us
  • when you request that we contact you, be included in an email or other mailing list
  • when you respond to our promotions, initiatives or to any request for additional Personal Data
  • when you are contacted by, and respond to, our marketing representatives and customer service team
  • when we receive references from business partners and third parties, for example, where you have been referred by them
  • when you submit your Personal Data to us for any other reasons.

When you browse our website, you generally do so anonymously but we use cookies to track your use of our website so that we can better understand how our website is used by end users and in turn enhance and improve your experience in using our website.

Use of Cookies

A cookie is a small piece of information that is placed on your device when you visit certain websites. Most websites like ours use cookies to enhance your online experience. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our website. 

fashionbeyondseasons.com uses cookies on our websites for the following purposes:

enabling certain features and functions on our websites, eg. remembering your user-id, browsing and other service preferences building up a profile of how you and other users use the website, improving the efficiency of our website, administering services to you and to advertisers; and establishing usage statistics. Most internet browsers provide you the option of turning off the processing of cookies (please see the “help” section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.

Advertisements on the website may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. Fashion Beyond Seasons does not control these third parties and their cookie policies and if you have questions about their cookie policies, please contact customercare@fashionbeyondseasons and we will try our best to assist by providing you information about these third party advertising agencies.

We are not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the Fashion Beyond Seasons website.

Google Analytics

Fashion Beyond Seasons uses features of Google Analytics, please see this link https://www.google.com/policies/privacy/partners/for how your data is collected and for how to opt-out of any Google Analytics tracking.

As part of the above, we may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

We may also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Fashion Beyond Seasons ads on sites across the Internet. Fashion Beyond Seasons and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to Fashion Beyond Seasons, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Fashion Beyond Seasons.

When you log on to the Fashion Beyond Seasons website, Fashion Beyond Seasons with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this Personal Data Protection Policy.

 

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

You should ensure that all Personal Data submitted to us is complete and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

Purposes for the Collection, Use and Disclosure of Personal Data

Fashion Beyond Seasons collects, may use and disclose your Personal Data for the following purposes:

  • responding to your queries and requests;
  • managing the administrative and business operations of Fashion Beyond Seasons and complying with internal policies and procedures;
  • facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
  • matching any Personal Data held which relates to you for any of the purposes listed herein;
  • resolving complaints and handling requests and enquiries;
  • preventing, detecting and investigating crime and analyzing and managing commercial risks;
  • providing media announcements and responses;
  • monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
  • organising promotional events;
  • legal purposes (including but not limited to obtaining legal advice and dispute resolution);
  • conducting investigations relating to disputes, billing or fraud;
  • meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Fashion Beyond Seasons (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and purposes which are reasonably related to the aforesaid.

 

Links To Third Party Websites

Our website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy. We are not responsible for the security or privacy of any information collected of such websites and microsites. Any access to such other third party websites is therefore entirely at your own risk.

Where permitted under the Act:

Fashion Beyond Seasons may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

analytics and tracking, conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to Fashion Beyond Seasons’ Products and Services, and to improve our service delivery and your customer experience at our touchpoints; providing additional Products and Services and benefits to you, including promotions, loyalty and reward programmes from Fashion Beyond Seasons; matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by Fashion Beyond Seasons;

leads generation and management for marketing Fashion Beyond Seasons’ Products and Services; administering contests, competitions and marketing campaigns, and personalising your experience at Fashion Beyond Seasons’s touchpoints; communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing); organising promotional events and corporate social responsibility projects; and purposes which are reasonably related to the aforesaid.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Fashion Beyond Seasons Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Fashion Beyond Seasons.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Preferred Partners’ Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Fashion Beyond Seasons’s preferred partners.

If you have provided your telephone numbers Fashion Beyond Seasons may contact you using such telephone numbers (including via voice calls, sms, fax or other means) with information about our Products and Services or those products and services offered by our preferred partners (including discounts, flash sales and special offers).

When you shop on Fashion Beyond Seasons’s website, we may send you promotional/marketing material via mail along with your order package. Should you wish to withdraw your consent for us to send you sales, marketing or promotional information via a specific mode, please inform us as follows:

  • to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;
  • to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;

Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with Fashion Beyond Seasons.

You may review and correct your personal data by signing into your user account and selecting ‘Update Profile’ or equivalent, or by contacting our Data Protection Officer at customercare@fashionbeyondseasons.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow thirty (30) working days for your request to be processed. In relation to any request for access to any personal data, we reserve the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation.

Deletion of your account with us will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please contact us at customercare@fashionbeyondseasons.com. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.

Disclosure of Personal Data

Fashion Beyond Seasons will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

Fashion Beyond Seasons’s related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services; companies providing services relating to insurance and consultancy to Fashion Beyond Seasons; agents, contractors or third party service providers who provide operational services to Fashion Beyond Seasons, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to Fashion Beyond Seasons; vendors or third party service providers in connection with marketing promotions and services offered by Fashion Beyond Seasons or its preferred partners; commercial shops and retailers in relation to providing rewards and benefits; any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies; our professional advisers such as auditors and lawyers; relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and any other party to whom you authorise us to disclose your Personal Data to.

 

Contacting Us

For any questions relating to your Personal Data or about our Privacy Policy, you may email us at dpo@fashionbeyondseasons.com

Governing Law

This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.