Frequently Asked Question

Yes. Feel free to place a back order and we will get back in touch on its availability. However, as with all handmade items and their limited quantity, we may not be able to reproduce them once it is out of stock.

You may find the measurement of the item in the product description. As with all handmade items, please allow a tolerance of 1-2 cm. If you are particular in getting the exact size, do feel free to contact us before placing your order.

All prices are in Singapore dollars ( SGD)

1. Click on the item you would like to purchase
2. Select your desired size if applicable
3. Click the Add to Cart button
4. You can continue shopping or go directly to Checkout
5. At the Checkout page, fill in the necessary fields as prompted.
6. Select your payment method and proceed with payment.
7. You will receive an email notification when your order is received.

At any time, if you need help to place an order, do contact our live support or email us, and we can guide you through the process.

Do contact us via our live support or email. We can help with the ordering process.

Yes. We ship internationally.

The shipping cost will reflect on the checkout page after you have entered your shipping address.

We use SingPost for most local and international shipping. We may use other courier services at times. If you have a preferred courier, do let us know and we can make the necessary arrangement.

All orders received before 11:00am (+8GMT) Monday – Friday are processed within 2 business days upon successful payment and address verification. We use Singpost for our local and international delivery.

The following table shows the delivery time frame provided by SingPost. You may also refer to SingPost for more updated information.

Country Of Destination (Major Cities/ Office of Mail Exchange)*	Estimated Delivery Time** For Major Cities(Working Days)
	Ordinary Mail – Air	Ordinary Mail – Surface
Australia (Sydney, Melbourne, Perth)	4 – 6	5 – 7 weeks
Brunei Darussalam (Bandar Seri Begawan)	4 – 6	N.A.
Canada (Vancouver)	6 – 9	6 – 8 weeks
China, People’s Republic of (Beijing, Guangzhou, Shanghai)	6 – 8	5 – 7 weeks
France (Paris)	5 – 7	8 – 15 weeks
Germany (Frankfurt)	5 – 7	5 – 8 weeks
Hong Kong (Hong Kong)	3 – 5	3 – 4 weeks
India (Chennai, Mumbai, Kolkata)	5 – 8	4 – 6 weeks
Indonesia (Jakarta, Batam)	5 – 8	4 – 6 weeks
Italy (Rome)	7 – 9	8 – 15 weeks
Japan (Tokyo, Osaka)	3 – 5	3 – 5 weeks
Malaysia (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)	4 – 6	N.A.
Netherlands (Amsterdam)	4 – 6	5 – 8 weeks
New Zealand (Auckland)	4 – 6	5 – 8 weeks
Philippines (Manila)	6 – 8	3 – 5 weeks
South Africa (Johannesburg)	5 – 7	7 – 15 weeks
Sweden (Stockholm)	4 – 6	8 – 15 weeks
Switzerland (Zurich)	4 – 6	6 – 10 weeks
Taiwan (Taipei)	4 – 6	3 – 7 weeks
Thailand (Bangkok)	4 – 6	3 – 4 weeks
United Arab Emirates (Dubai)	5 – 8	6 – 14 weeks
United Kingdom (London)	4 – 6	6 – 10 weeks
United States of America (San Francisco, New York, Honolulu)	6 – 8	6 – 10 weeks
Vietnam (Ho Chi Minh)	5 – 8	5 – 8 weeks
Other Destinations in Asia and Territories in the Pacific	5 – 10	6 – 10 weeks
Other Destinations in the Middle East, Africa, Europe and Americas	6 – 12	9 – 17 weeks

Notes:

* Major cities/ Office of Mail Exchange may differ for registered, air and surface mail services.
** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
** Any delay at the destination countries is beyond the control of Singapore Post.
** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance.
** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.
** Registered Mail requires an additional 2 days as it is a recorded delivery service.
+ The sailing/transit time is based on the Surface Mail Dispatch Schedule.

We encourage every customer to use a registered mail service to track your order. For orders with registered mail service, we will email you the tracking number once your order is processed. For orders with normal mail service, there is no way to track the delivery status and we will not be able to assist if the parcel is lost or mishandled.

To ensure you receive the items in good order and condition, we carefully check each item before dispatch and packaged well to avoid damage during transit.

If your order arrived damaged, please email us within 48 hours with a snapshot of the parcel you received. Return the unopened item to us within 7 days of purchase. To be eligible for an exchange, please ensure you return the item in the original packaging, unused and unopened. Please refer to our exchange, return and refund policy.

Regretfully, for health and hygiene reasons, there is no exchange, return or refund for Mask.

You may find more information on our exchange, refund and return policy here.

Regretfully, we don’t accept return, exchange and refund for personalized or customized items, intimate items, and items bought on sale. You may find more information on our exchange, refund and return policy here.

Please email us within 48 hours and return the item back to us within 7 days of purchase. To be eligible for an exchange, please ensure you return the item in its original packaging, with the tag intact, unaltered, in an unwashed and unused condition. If the item you want to exchange for is out of stock, we will refund in credit voucher for you to purchase other items in the store. You can top up if the item you want is of a higher value.

We highly recommend you to return the item to us with a traceable mode of delivery. Non-traceable mode of returns will not be processed if they are not received.

Please note that we are unable to accept refund, exchange and return for personalized orders, intimate items and sale items. You may find more information on our exchange, refund and return policy here.